Frequently Asked Questions Frequently Asked Questions
Nature's Lab


General Questions

Subscribe & Save is a subscription program intended to simplify your healthy lifestyle. With Subscribe & Save, we will automatically send you refills for products that you select. By subscribing to save, you'll get a discount on products, free shipping, and freedom from having to remember to buy more vitamins every month.

Learn more on our Subscribe & Save page.

Instead of simply adding an item to your cart, add a Subscribe & Save version of the same item by selecting "Click Here to Subscribe and Save 10%" on applicable products (not all products are available for Subscribe & Save). When you check out, you'll save 10% off the regular price and be automatically added to our Subscribe & Save list. That means you will receive the purchased product at the end of the selected interval (30 Days, 60 Days, etc.) for the same discounted price.

To sign up for Subscribe & Save, you must create an account. By placing a recurring billing (subscribe & save order), you agree to complete two cycles (original order and one subsequent recurring order) before cancelling.

Learn more and see an example on our Subscribe & Save page.

Of course! Check us out on Facebook, Pinterest, and Instagram:

Facebook  +  Instagram +  Pinterest + TikTok

Welcome! We appreciate all of our consumers, from those just getting started to those with decades of knowledge. We recommend speaking with a qualified healthcare practitioner who is familiar with your health, medications, etc. No online resources know you as well as your medical doctor.

We recommend performing your own research to bring to your physician to discuss. Not sure where to start? Harvard Medical School teamed up with HelpGuide to document and share lots of beneficial information, including Vitamins and Minerals.**

**Note that there are MANY free online resources available. Nature's Lab (DrVita) has no connection to HelpGuide or Harvard in any way. We just think this is a great resource to get folks started learning about nutrition from a reputable organization.

Loyalty Rewards Program

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save. Check out Loyalty Rewards Program to start earning points!

Anyone with an account is automatically enrolled.

You can earn points for all sorts of activities, including making purchases, following us on social media and more. To see all the ways you can earn points click the Earn Points tab in the menu.

You can redeem rewards in increments of $5 (500 points) or $10 (1,000 points). Simply sign in to your account and scroll to the bottom of the rewards page to see redemption options available for you.

No. Go ahead and earn as many as you can!

Your points never expire!

It can sometimes take a few minutes for us to process your activity and provide your points.

Please use our normal contact details.

Orders, Shipping, and Returns

We recommend placing an order online through Placing the order yourself ensures accuracy and keeps your payment information secure. We also recommend creating an account so that you can view past orders, save items to your cart, and store shipping addresses for easier checkout. If you need help placing an order or have questions about the checkout process, our Customer Service agents are available at (800) 211-4188. Please have your email address ready.

We recommend using an email address to complete your order. Emails are sent for order confirmations, order updates and shipment tracking. If you checkout from a mobile device, you'll have the option to use your mobile phone number instead.

If you do not have an email address, you can create one for free using any platform such as Gmail, Hotmail, Yahoo, etc. An alternate option is to use your phone number in email address format, such as, to receive emails as SMS/text messages (click here to learn more). We recommend you create an email address.

*Nature's Lab will not send you marketing emails without your permission or sell your email address to a third party.

*Nature's Lab does not endorse or recommend specific email providers.

Orders ship via FedEx or USPS in most cases. Ship method is determined by order size, weight, and other factors (such as delivery address). All domestic orders in the contiguous United States ship within 24 hours. We offer alternate priority methods such as FedEx Three-Day and Two-Day shipping for an additional fee. Expedited methods ship on business days, not including weekends and holidays.

After packages are handed over to the carrier (FedEx, USPS), the carrier controls the delivery. Please contact the carrier directly with questions about progress or delivery status.  

Note: Rural areas may take additional time to receive shipments. If you have a gate on your property or if you require a signature for delivery, your package may be returned to DrVita by the carrier - additional charges to re-ship may apply.

Visit our Shipping page for more details.

We attempt to ship same-day whenever possible. Orders placed during weekends or holidays are processed the following business day - our goal is to ship all orders within 24 hours, excluding special order and out of stock products. Nature's Lab also ships orders when 100% complete (partial orders do not ship). Delivery is available Monday - Friday, and delivery time is approximately 3 to 7 business days for standard shipping.

Below are links to several of our commonly used carriers for shipments. Note that within your confirmation email, you can click on the direct link to the tracking number for your order. The following are third-party websites, so the links are subject to change and any data entered or transmitted is outside of the DrVita, Inc. network.

FedEx Tracking

USPS Tracking

No, not since late 2018. Due to customs and other shipping-related issues, we terminated international shipments until we can ensure that customers all over the world can enjoy (and receive) our products.

Click here to submit your country (and answer a few brief questions) if you're interested in DrVita shipping to you!

Yes. Please contact Customer Service immediately after placing your order. We may be able to cancel it for you. If the package has already shipped and you wish to cancel, you will need to return the items to Nature's Lab first. Return shipping fees are the responsibility of the customer.

Nature’s Lab offers a 90-day money-back guarantee. If you’re unhappy with your purchase, simply return it to us and we’ll refund your money. Once we receive your return within 90 days from the date of delivery we’ll refund the full purchase price (minus original shipping fees) via your original payment method in 7-10 business days. Buyer is responsible for return shipping costs. Please contact Customer Service. More information on our Return Policy can be found here.

We believe in our products and offer a 90-day money-back guarantee (minus shipping fees). If you wish to request a refund or if other issues arise with your order, contact Customer Service at (800) 211-4188 or

Click here to review our Guarantee and Return Policy.

If our online return center has declined a return for any reason, the order will be shipped back to you and you'll receive an email or letter with the return explaining the details of the declined return.

Often times our online return center can reuse the tracking
number from your return shipment, so you may be able to use this information to track the return of your declined order.

A return may be declined for one of the following reasons:

- Your return was outside of our 90 day return window.

- Your return was not requested via phone or email.

Use of third-party routing and shipping services (such as drop-ship companies) is prohibited. You agree that you will not direct shipments or obtain products for export. If you choose to place an order in violation of this policy, Nature's Lab assumes no liability for the shipment or contents once the order has left our warehouse.

Payments, Discounts, and Gift Cards

Nature's Lab accepts major Credit Cards such as American Express, Discover, MasterCard and Visa. We also offer Shop Pay, a payment method available for consumers, powered by Shopify (click here to learn more). We also accept alternate payment methods such Amazon Pay, Apple Pay, Elo, Google Pay, PayPal, and Venmo. We do not accept cash, checks, or other pre-pay options.

Wholesale: Note that if you are in our Wholesale program, you cannot check out using Amazon Pay.

No, Nature's Lab does not save any of your credit card information. We want your shopping experience to be as safe and secure as possible. See our Privacy Policy for more information.

Both Discount Codes and Gift Cards can be applied during checkout, though only one discount code can be applied per order.

*Promo codes cannot be combined with the 15% discount offered on our Subscribe & Save Autoship program.

Subscribe & Save Autoship Program

With Subscribe & Save we will automatically send you refills for products that you select. By subscribing to save, you’ll save 50% on your first autoship and 15% on each recurring order after that. Plus all orders include FREE shipping!

To sign up for our Subscribe & Save program, you must first create an account. By placing a recurring billing (subscribe & save order), you agree to complete two cycles (original order and one subsequent recurring order) before cancelling.

You choose the frequency of your orders plus you may change or cancel at anytime.

Promo codes cannot be combined with the 15% discount and free shipping offered on our Subscribe & Save Autoship program.

Product Questions

Most capsules are hydroxypropyl methylcellulose (HPMC), also known as hypromellose. The capsules are manufactured using non-animal, vegetarian-based ingredients. Some ingredients on certain products cannot be manufactured effectively using vegetarian capsules - in such instances, we use a gelatin capsule (primarily bovine or porcine-sourced).

Capsule size varies depending on the formula, serving size, and other factors. We use anything from 000, 00E, 00, 0E, 0, 1, 2, 3, 4, 5. For reference, capsule size 000 holds ~ 1,000mg, 00 holds ~ 735mg, 1 holds ~ 400mg, and 3 holds ~ 200mg.

Click here to view an image comparison of capsule sizes.

Yes, the majority of our products in capsule form are safe to open and consume the powder. Mix the contents with food or a shake. Avoid opening anything with an enteric coating, delayed-release capsules or tablets, and soft gels.

The variance of capsule contents is normal with most products, particularly those with botanical active ingredients. The time of year the harvest took place, as well as seasonal changes in the region can impact the color of the plant, final powder, etc. A particular ingredient may be a darker red color within one bottle (lot), then a lighter pink color in another, as one example. Other causes to variation are raw material suppliers, which can be from all over the globe depending on the ingredient. In any case, if you have questions or concerns about appearance or color, please reach out to us.

No, we do not recommend ingesting Paradise Springs essential oils. Paradise Springs essential oils are 100% pure, which means they are not diluted in any way. Even the Paradise Springs blends are made of 100% pure essential oils.

Essential oils are highly concentrated and, therefore, quite potent. These oils are intended to be used in small amounts (a few drops at a time), and we always recommend diluting them in a carrier oil, water, lotion, or some other form of carrier for topical use. Most of our essential oils come with regulator caps or droppers to help you use them safely. Please read all of the warnings on essential oil product pages and/or product labels before using.

If you experience an issue due to misuse, please call Poison Control at (800) 222-1222 (or online) or call 911. We love our essential oils and know they help consumers, however, essential oils can be dangerous (particularly for children) if used incorrectly.

Wildcrafted means that the plants from which the oils are extracted are harvested from their natural, or “wild” habitat. This process means there are never any unwanted chemicals such as herbicides or pesticides introduced into the plant’s growing life cycle. Care is taken to only remove the necessary plants, flowers, or branches, so that plenty remain to continue supply.

Click here to view Paradise Springs Essential Oils Do-It-Yourself Guides!

Trouble viewing content? Open the file into a new browser window and download

Supplement Regulations & Best By Date

Yes. The United States Food and Drug Administration (FDA) regulates dietary supplements (considered food). A common misconception of consumers is that supplements are not regulated and therefore manufacturers can make any claims they want regardless of what is factual. THIS IS FALSE.

Most of the misunderstanding stems from the confusion between dietary supplements (meant to supplement one's diet) and drugs (medication). Drugs are available by prescription or over-the-counter (OTC) and are subject to more stringent regulations due to the manufacturing of synthetic goods meant to cause a physiological effect when introduced into the body. Dietary supplements are defined as a subset of food and are regulated as food, including amino acids, botanicals, enzymes, herbs, minerals, vitamins, or any other biologically active ingredient that benefits the user in the achievement of health or therapeutic goals.

Nature's Lab follows the instructions established by the United States Government, specifically the Food and Drug Administration, or FDA. The FDA is responsible for ensuring that dietary supplements are safe and properly labeled in order to be sold to consumers in the US (click here to read What does FDA do?).

Dietary supplements are considered food and are thus regulated by the FDA (click here to read What does FDA regulate?). Refer to CFR (Code of Federal Regulations) Title 21, detailed below. In short, Supplements are Part 111, Food is 110 and 117.

FDA Title 21 CFR Part 110 - Current Good Manufacturing Practice in Manufacturing, Packing, or Holding Human Food

FDA Title 21 CFR Part 111 - Current Good Manufacturing Practice in Manufacturing, Packaging, Labeling, or Holding Operations for Dietary Supplements

FDA Title 21 CFR Part 117 - Current Good Manufacturing Practices, Hazard Analysis, and Risk-Based Preventive Controls for Human Foods

DSHEA is an acronym for the Dietary Supplement Health and Education Act of 1994, Public Law 103-417, 103rd Congress. The purpose of the DSHEA Act is to amend the Federal Food, Drug, and Cosmetic Act to establish standards with respect to dietary supplements, and for other purposes.

Click here to read more on the National Institutes of Health (NIH) website.

Click here to read more on the FDA website.

Nature’s Lab conducts stability testing on our products, which ensures the potency of every ingredient at the product’s best by date. Because of our stability testing program, Nature’s Lab can guarantee that its products meet 100 percent of the product's label claims up to the time of the best by date.

All products sold on will be shipped with a best by date that allows a single bottle to be used as directed before expiration. For example, a 60 day supply supplement will not be shipped if the best by date is within 60 days. If you're planning to order multiple bottles, please feel free to contact us to confirm the expiration date of our current inventory.

Although we cannot advise customers on using a product after its best by date, it certainly won't harm you if you do use it. It doesn't mean the product has "gone bad" – it just means one or more of the ingredients might be at less than 100 percent potency.

Vitamins and Supplements Glossary

❖ Acetyl L-Carnitine (or ALC) is an amino acid derivative that nurtures the brain's delicate neurological system, and promotes the synthesis of neurotransmitters essential for memory, thought process, and mental vigor.
ALC supports physical and mental alertness.*
Shop our Brain & Memory Collection

 ❖ Alpha Lipoic Acid (or ALA) is an antioxidant made by the body. Found in every cell, its primary function is to aid in the conversion of glucose into energy.*
ALA may help combat free radicals as both a fat and water-soluble antioxidant, thus allowing it to work more efficiently throughout the body including in the heart.*
Shop our Heart Health Collection

❖ Ashwagandha is an herb from India. The tuberous roots have been used as a supplement for centuries for general wellness.
Well known as an adaptogenic herb (and a powerful antioxidant), ashwagandha  promotes relaxation and a calm mood.*
Shop our Mood Health Collection

❖ Astaxanthin is a naturally occurring pigment found in microalgae. This antioxidant is often referred to as the “king of carotenoids.”
Promotes skin elasticity and supports antioxidant health.
Shop our Antiaging Collection

❖ BioCell Collagen is a science-based, clinically tested collagen. It contains a patented composition of three powerful ingredients into a highly absorbable matrix form (NOT A BLEND).
Collagen supports skin elasticity, hair strength, and giving connective tissue its durability.*
Shop our Beauty Collection 

❖ Coenzyme Q10 (or CoQ10) is a powerful, fat-soluble, antioxidant compound made naturally in the body through the cells.
CoQ10 supports heart health and the body's energy production.* As we age, CoQ10 concentrations naturally decrease, so supplementing a diet with CoQ10 may help support kidney, liver, heart, and pancreas health.*
Shop our Heart Health Collection

❖ Cranberry acts as a natural antioxidant that helps support urinary tract health.*
Supports a healthy urinary tract, supports antioxidant health.*
Shop our Urinary Health Collection

❖ DHEA (or Dehydroepiandrosterone) is the most abundant steroid found in the human bloodstream.
DHEA is the building block from which estrogen and testosterone are produced and supports general wellness.*
Shop our Immune Collection

❖ Echinacea is a genus of flowering plants in the daisy family long used in traditional cultures to support immune health.*
Supports Immune System health and inflammatory health.*
Shop our Immune Collection

❖ 5-HTP is naturally produced in the body from the amino acid L-tryptophan. It is important to the production of serotonin.*
Promotes healthy sleep, nerve and cognitive function.*
Shop our Sleep Support Collection 

❖ GABA (gamma-aminobutyric acid) is a naturally occurring amino acid produced in the brain.
GABA works to block impulses between nerve cells and the brain to promote relaxation.*
Shop our Sleep Support Collection 

❖ Ginger (Zingiber officinale) is a flowering perennial plant found in the tropical rainforests of Southern Asia.
The roots of the ginger plant are commonly used to promote digestive health and antioxidant levels within the body*
Shop our Digestive Health Collection 

❖ Ginkgo Biloba is one of the oldest living tree species native to China, the leaves of which contain two types of chemicals (flavonoids and terpenoids) are powerful antioxidants.*
A free-radical fighter, ginkgo biloba supports healthy brain function, memory, and cognition.*
Shop our Brain & Memory Collection

❖ Green Tea Extract is an extract formed using the dried tea leaves and leaf buds of the Camellia sinensis plant.
Green tea extract contains the antioxidant EGCG which supports weight management.*
Shop our Fitness Collection

❖ Hyaluronic Acid (or hyaluronan) is a structural molecule distributed throughout cells found in cartilage, skin, and other connective tissues that lubricate the body's joints.
Hyaluronic Acid acts as a key structural molecule to make healthy, functional cartilage.* Hyaluronic Acid also serves as a major lubricating molecule of the synovial fluid to promote joint and cartilage health.*
Shop our Bone & Joint Collection

❖ L-Arginine is considered a semi-essential amino acid essential to a variety of functions throughout the body.*
L-Arginine works as a precursor to nitric oxide production to promote cardiovascular health, exercise endurance and healthy muscle recovery.*
Shop our Fitness Collection

❖ L-Theanine is an amino acid. Originally discovered in tea leaves in 1949, L-theanine supports relaxation and feelings of calm.*
Promotes relaxation by supporting the production of relaxing neurotransmitters to support calm mood and restful sleep.*
Shop our Sleep Support Collection

❖ Magnesium is one of the most abundant minerals found in humans, animals, plants, sea, and the earth.
Magnesium is important for the proper growth of bones, function of nerves and heart.*
Shop our General Wellness Collection

❖ Melatonin is a natural hormone produced by the body.
Often called the “sleep hormone,” melatonin levels begin to rise when it’s dark outside.* Supplementing with melatonin may support healthy melatonin levels and restful sleep.*
Shop our Sleep Support Collection 

❖ Milk Thistle has been historically regarded for its therapeutic potential.* Silymarin, the active component of milk thistle, contains a group of compounds which work together to provide multiple health benefits including healthy liver, kidney and gallbladder function.*
Milk thistle supports liver, kidney and gallbladder function as well as detox health.*
Shop our Detox Health Collection

❖ MSM (or Methylsulfonylmethane) is a natural sulfur-containing compound found in humans, animals, and plants.
The most popular uses of MSM are to support joint health, boot immunity and promote antioxidant response.*
Shop our Bone & Joint Collection 

❖ Mushrooms have long been cultivated in traditional cultures for their antioxidant properties and benefits on general wellness, immunity and endurance.*
Depending on the species, mushrooms support general wellness, immune health and exercise endurance.
Shop our Variety of Mushroom Products

❖ Omega-3 Fatty Acids are fats are primarily found in certain types of fish and plants.
Omega−3s can help support brain function, protect against age-related vision loss, and improve heart health.
Shop our Heart Health Collection 

❖ Pycnogenol® French Maritime Pine Bark Extract is extracted from the bark of mono-species pine trees grown exclusively in Les Landes de Gascogne forest in Southwest France.
Supports joint and skin health, circulatory health and antioxidant health.*
Shop our Antiaging Collection 

❖ Resveratrol is a goup of plant compounds, known as polyphenols, that act as natural antioxidants.
Supports cardiovascular health and antioxidant health to protect cells from damaging free radicals.*
Shop our Antiaging Collection

❖ Rhodiola ( or Rhodiola rosea) is a flower that grows naturally in the cold regions of Europe and Asia.
Rhodiola is known to help reduce physical fatigue during exercise while having the potential to improve mental concentration for improving learning and memory. 
Shop our Brain & Memory Collection

❖ Selenium is a mineral found in soil and is known to have antioxidant properties.
In addition to being an antioxidant, selenium helps support a healthy prostate gland, bladder and immune system.*
Shop our Men's Health Collection 

❖ Tart Cherry is used as an herbal supplement to support general wellness and antioxidant health.* Nature’s Lab uses Montmorency Tart Cherry Powder®, a clinically studied extract, in our Tart Cherry supplements.
Supports general wellness and antioxidant health to protect cells from damaging free radicals.*
Shop our General Wellness Collection

❖ Turmeric (Curcuma longa) is a tall flowering plant found in parts of Asia and Central America.
Compounds found in turmeric may help support a healthy immune system, joint wellness, and antioxidant response within the body.*
Shop our Inflammatory Health Collection

❖ Valerian Root is a perennial flowering plant classified as a nervine herb to support the nervous system by promoting healthy mood and relaxation.*
Promotes restful sleep and a positive mood.*
Shop our Sleep Support Collection 

❖ Zeaxanthin is the natural pigment or color produced by plants which gives them their reddish to a yellow hue and offer a range of health benefits.
Zeaxanthin is a natural and powerful antioxidant that may help prevent vision loss and improve overall eye health.
Shop our General Wellness Collection

❖ Zinc is mineral and nutrient naturally found in a wide variety of both plants and food.
Zinc is necessary for the proper growth and maintenance of the human body since it supports a healthy immune system and the body's antioxidant defenses.*
Shop our Everyday Wellness Collection

What is a Multivitamin?

Multivitamins are supplements made with several different vitamin, herb, and supplement ingredients. For example, Nature's Lab Six Daily Advanced Multivitamin has over 90 essential nutrients, minerals, antioxidants, fermented whole foods, herbs and other powerful nutrients, and Nature's Lab One Daily Multivitamin has 21 essential vitamins and minerals plus powerful antioxidants such as green tea, resveratrol, CoQ10, and more.

Why take Multivitamins?

Multivitamins are simply a more convenient way of supplementing your diet to make sure you're getting all the nutrients to stay healthy. Nature's Lab multivitamins are designed to provide effective quantities of essential vitamins, minerals, and nutrients in as few pills as possible. Instead of taking dozens of pills every day or picking and choosing the "most important" ones, simplify your routine by taking advantage of a well-formulated multivitamin.

Shop Multivitamins

❖ Vitamin A is the name used for a group of fat-soluble compounds, found in both animals in plants.  

Why take Vitamin A?
Vitamin A not only has antioxidant properties but is crucial for the proper development and functioning for the immune system, eyes, heart, and many other organs.

Shop our Vitamin A Collection

❖ Vitamin B (or B Complex) is a group of 8 essential nutrients that work together as the building blocks of a healthy body.

Why take Vitamin B?
Each of these vitamins contribute and help maintain your overall body function;

• B-1 (thiamine): Helps the body turn food into energy
• B-2 (riboflavin): Helps convert food into energy while also acting as an antioxidant
• B-3 (niacin): Helps the body produce blood cells and regulate the metabolism
• B-5 (pantothenic acid): Helps the body convert food into energy in addition to being involved with hormone and cholesterol production
• B-6 (pyridoxine): Helps produce red blood cells and support the amino acid metabolism
• B-7 (biotin): Helps the body regulate carbohydrate and fat metabolism
• B-9 (folic acid): Helps the body produce and grow red and white blood cells
• B-12 (cobalamin): Helps the body with red blood cell development and is essential for neurological functions

Shop our Vitamin B Collection

❖ Vitamin C is an essential vitamin that acts as a key building block for many biological processes.*  

Why take Vitamin C?
Vitamin C is essential, and cannot be synthesized by the body. Vitamin C supports immune health, cell health, antioxidant health and general wellness.*

Shop our Vitamin C Collection

❖ Vitamin D is an essential nutrient created in the body by converting naturally present cholesterol via sunshine.* In food and supplements, vitamin D2 (ergocalciferol) and D3 (cholecalciferol) are the most commonly utilized D vitamins.

Why take Vitamin D?
Healthy Vitamin D levels support bone, teeth and muscle health as well as calcium absorption and immune health.* A significant portion of Americans are deficient in Vitamin D due to lack of sunlight and other environmental factors.*

Shop our Vitamin D Collection

❖ Vitamin E is a fat-soluble vitamin found in many foods. Vitamin E is the collective name for 8 compounds including four tocopherols and four tocotrienol. 

Why take Vitamin E?
Vitamin E supports general wellness, cell health and antioxidant health .*

Shop our Vitamin E Collection

❖ Vitamin K is a fat-soluble vitamin found in many foods. Vitamin E is the collective name for 8 compounds including four tocopherols and four tocotrienol. 

Why take Vitamin K?
Vitamin K supports healthy blood clotting and healthy bones.* When taken with vitamin D, vitamin K works to promote calcium transportation to bones, teeth and other needed systems.*

Shop our Vitamin K Collection