FAQs

General Questions

Healthy Deliveries is a subscription program intended to simplify your healthy lifestyle. With Health Deliveries, we will automatically send you refills for products that you select. By subscribing to save, you'll get a discount on products, free shipping, and freedom from having to remember to buy more vitamins every month.

Learn more on our Healthy Deliveries page.

Instead of simply adding an item to your cart, add a Healthy Deliveries version of the same item by selecting the Health Deliveries radial button on a product page, shown below (not all products are available for Healthy Deliveries). Next, select how often you would like to receive the product. When you check out, you'll save 10% off the regular price and be automatically added to our Healthy Deliveries list. That means you will receive the purchased product at the end of the selected interval (30 Days, 60 Days, etc.) for the same discounted price.

Learn more and see an example on our Healthy Deliveries page.

Of course! Check us out on Facebook, Pinterest, and Instagram:

DrVita

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Nature's Lab

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Paradise Springs:

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Orders, Shipping, and Returns

We recommend placing an order online through www.natureslab.com. Placing the order yourself ensures accuracy and keeps your payment information secure. We also recommend creating an account so that you can view past orders, save items to your cart, and store shipping addresses for easier checkout. If you need help placing an order or have questions about the checkout process, our Customer Service agents are available at (800) 211-4188 — please have your email address ready.

We recommend using an email address to complete your order. Emails are sent for order confirmations, orders shipped (with tracking), etc. If you checkout from a mobile device (aka smart phone), you'll have the option to use your mobile phone number instead.

If you do not have an email address, you can create one for free using any platform such as Gmail, Hotmail, Yahoo, etc. An alternate option is to use your phone number in email address format, such as number@txt.att.net, to receive emails as SMS/text messages (click here to learn more). We recommend you create an email address.

*Nature's Lab will not send you marketing emails without your permission or sell your email address to a third party.

*Nature's Lab does not endorse or recommend specific email providers.

Orders ship via FedEx or USPS in most cases. FedEx OneRate and USPS First Class Mail and USPS Priority Mail allow us to ship promptly and keep our shipping rates low for consumers. Ship method is determined by order size, weight, and other factors (such as delivery address). All domestic orders in the contiguous United States ship within 24 hours. We offer alternate priority methods such as FedEx Three-Day and Two-Day shipping for an additional fee.

After packages are handed over to the carrier (FedEx, USPS), the carrier controls the delivery. Please contact the carrier directly with questions about progress or delivery status. Expedited methods ship on business days, not including weekends and holidays. Additional charges may apply to the purchaser if the delivery address is incorrect, or if the package needs to be forwarded to a different location.

Note: Rural areas may take additional time to receive shipments. If you have a gate on your property or if you require a signature for delivery, your package may be returned to DrVita by the carrier - additional charges to re-ship may apply.

Visit our Shipping page for more details.

We attempt to ship same-day whenever possible. Orders placed during weekends or holidays are processed the following business day - our goal is to ship all orders within 24 hours, excluding special order and out of stock products. Nature's Lab also ships orders when 100% complete (partial orders do not ship). Delivery is available Monday - Friday, and delivery time is approximately 3 to 7 business days for standard shipping.

Below are links to several of our commonly used carriers for shipments. Note that within your confirmation email, you can click on the direct link to the tracking number for your order. The following are third-party websites, so the links are subject to change and any data entered or transmitted is outside of the DrVita, Inc. network.

FedEx Tracking

USPS Tracking

No, not since late 2018. Due to customs and other shipping-related issues, we terminated international shipments until we can ensure that customers all over the world can enjoy (and receive) our products.

Click here to submit your country (and answer a few brief questions) if you're interested in DrVita shipping to you!

Yes. Please contact Customer Service immediately after placing your order. We may be able to cancel it for you. If the package has already shipped and you wish to cancel, you will need to return the items to Nature's Lab first. Return shipping fees are the responsibility of the customer.

Please contact Customer Service - we will provide you with return instructions. Please note that you are responsible for return shipping fees. The refund amount (cost of product minus shipping) will appear on your credit card approximately 7 business days after the product is received by our warehouse. Only one opened package of each SKU is eligible for return; all others of the same SKU must be in their original factory-sealed containers for refund.

Payments, Discounts, and Gift Cards

Nature's Lab accepts major Credit Cards such as American Express, Diner's Club, Discover, JCB, MasterCard, Visa. We also offer Shop Pay, a payment method available for consumers, powered by Shopify (click here to learn more). We also accept alternate payment methods such Amazon Pay, Apple Pay, Elo, Google Pay, PayPal, and Venmo - generally speaking, to use these alternate payment methods, you need an existing account (we cannot setup an account for you). We do not accept cash, checks, or other pre-pay options.

Wholesale: Note that if you are in our Wholesale program, you cannot check out using Amazon Pay.

No, Nature's Lab does not save any of your Credit Card information. We want your shopping experience to be as safe and secure as possible. See our Privacy Policy for more information.

Both Discount Codes and Gift Cards can be applied during checkout, though only one discount code can be applied per order. Look for the box under your list of products.

We believe in our products and offer a 90-day money-back guarantee (minus shipping fees). If you wish to request a refund or if other issues arise with your order, contact Customer Service at (800) 211-4188 or service@natureslab.com.

Click here to review our Guarantee and Return Policy.

Product Questions

Most capsules are hydroxypropyl methylcellulose (HPMC), also known as hypromellose. The capsules are manufactured using non-animal, vegetarian-based ingredients. Some ingredients on certain products cannot be manufactured effectively using vegetarian capsules - in such instances, we use a gelatin capsule (primarily bovine- or porcine-sourced).

Capsule size varies depending on the formula, serving size, and other factors. We use anything from 000, 00E, 00, 0E, 0, 1, 2, 3, 4, 5. For reference, capsule size 000 holds ~ 1,000mg, 00 holds ~ 735mg, 1 holds ~ 400mg, and 3 holds ~ 200mg.

Click here to view an image comparison of capsule sizes.

Yes, the majority of our products in capsule form are safe to open and consume the powder. Mix the contents with food or a shake. Avoid opening anything with an enteric coating, delayed-release capsules or tablets, and soft gels.

No, we do not recommend ingesting Paradise Springs essential oils. Paradise Springs essential oils are 100% pure, which means they are not diluted in any way. Even the Paradise Springs blends are made of 100% pure essential oils.

Essential oils are highly concentrated and, therefore, quite potent. These oils are intended to be used in small amounts (a few drops at a time), and we always recommend diluting them in a carrier oil, water, lotion, or some other form of carrier for topical use. Most of our essential oils come with regulator caps or droppers to help you use them safely. Please read all of the warnings on essential oil product pages and/or product labels before using.

If you experience an issue due to misuse, please call Poison Control at (800) 222-1222 (or online) or call 911. We love our essential oils and know they help consumers, however, essential oils can be dangerous (particularly for children) if used incorrectly.

Wildcrafted means that the plants from which the oils are extracted are harvested from their natural, or “wild” habitat. This process means there are never any unwanted chemicals such as herbicides or pesticides introduced into the plant’s growing life cycle. Care is taken to only remove the necessary plants, flowers, or branches, so that plenty remain to continue supply.

Click here to view Paradise Springs Essential Oils Do-It-Yourself Guides!

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Expiration Dates & Regulations

Yes, of course! Expiration dates on dietary supplements are optional - the FDA does not require expiration or shelf-life dating to be listed on products (click here to learn more). If manufacturers include expiration dating, proven/supported data must be used to determine the dating. This data is identified during stability testing performed by manufacturers such as DrVita, makers of Nature's Lab.

We use expiration dating to represent a guaranteed length of time that our products yield maximum potency per the active ingredients listed on the bottle. In other words, certain herbs and minerals will likely achieve the same results for many months (even years!) beyond the best by date. It is possible that the potency may decrease slightly, but we cannot validate by how much of a decrease (or over what length of time). Most manufacturers simply do not have this type of data available, so instead we state that certain products may slowly lose potency over time.

Our products do not become dangerous or harmful to consume as time passes.

Yes. The United States Food and Drug Administration (FDA) regulates dietary supplements (considered food). A common misconception of consumers is that supplements are not regulated and therefore manufacturers can make any claims they want regardless of what is factual. THIS IS FALSE.

Most of the misunderstanding stems from the confusion between dietary supplements (meant to supplement one's diet) and drugs (medication). Drugs are available by prescription or over-the-counter (OTC) and are subject to more stringent regulations due to the manufacturing of synthetic goods meant to cause a physiological effect when introduced into the body. Dietary supplements are defined as a subset of food and are regulated as food, including amino acids, botanicals, enzymes, herbs, minerals, vitamins, or any other biologically active ingredient that benefits the user in the achievement of health or therapeutic goals.

Nature's Lab follows the instructions established by the United States Government, specifically the Food and Drug Administration, or FDA. The FDA is responsible for ensuring that dietary supplements are safe and properly labeled in order to be sold to consumers in the US (click here to read What does FDA do?).

Dietary supplements are considered food and are thus regulated by the FDA (click here to read What does FDA regulate?). Refer to CFR (Code of Federal Regulations) Title 21, detailed below. In short, Supplements are Part 111, Food is 110 and 117.

FDA Title 21 CFR Part 110 - Current Good Manufacturing Practice in Manufacturing, Packing, or Holding Human Food

FDA Title 21 CFR Part 111 - Current Good Manufacturing Practice in Manufacturing, Packaging, Labeling, or Holding Operations for Dietary Supplements

FDA Title 21 CFR Part 117 - Current Good Manufacturing Practices, Hazard Analysis, and Risk-Based Preventive Controls for Human Foods

DSHEA is an acronym for the Dietary Supplement Health and Education Act of 1994, Public Law 103-417, 103rd Congress. The purpose of the DSHEA Act is to amend the Federal Food, Drug, and Cosmetic Act to establish standards with respect to dietary supplements, and for other purposes.

Click here to read more on the National Institutes of Health (NIH) website.

Click here to read more on the FDA website.

Vitamins and Supplements Glossary

❖ Acetyl L-Carnitine (or ALC) is an amino acid derivative that nurtures the brain's delicate neurological system, and promotes the synthesis of neurotransmitters essential for memory, thought process, and mental vigor.

Why take ALC?
ALC has been shown to reduce both physical and mental fatigue associated with aging.*

Shop our Brain & Memory Collection

❖ Alpha Lipoic Acid (or ALA) is an antioxidant made by the body. Found in every cell, its primary function is to aid in the conversion of glucose into energy.*

Why take ALA
ALA has been shown to combat free radicals as both a fat and water-soluble antioxidant, thus allowing it to work more efficiently throughout the body including in the heart.*

Shop our Heart Health Collection

❖ Ashwagandha is an herb from India. The tuberous roots have been used as a supplement for centuries for general wellness.

Why take Ashwagandha?
Well known as an adaptogenic herb (and a powerful antioxidant) promoting relaxation and natural stress and anxiety relief.*

Shop our General Wellness Collection

❖ BioCell Collagen is a science-based, clinically tested collagen. It contains a patented composition of three powerful ingredients into a highly absorbable matrix form (NOT A BLEND).

Why take Collagen?
It is responsible for skin elasticity, hair strength, and giving connective tissue its durability.*

Shop our Hair, Skin, & Nails Collection

❖ Coenzyme Q10 (or CoQ10) is a powerful, fat-soluble, antioxidant compound made naturally in the body through the cells.

Why take CoQ10?
CoQ10 has been shown to support heart health, and the body's energy production.* As we age, CoQ10 concentrations naturally decrease, so supplementing a diet with CoQ10 may help support kidney, liver, heart, and pancreas health.*

Shop our Heart Health Collection

❖ DHEA (or Dehydroepiandrosterone) is the most abundant steroid found in the human bloodstream.

Why take DHEA?
It is the building block from which estrogen and testosterone are produced, and is vital to health.*

Shop our Immune Collection

❖ Folic Acid (or Folate) is an important nutrient needed for the proper development of the human body.

Why take Folate?
Folate acts by helping the body produce and maintain new cells. Red blood cell formation, healthy cell growth, and function are all dependent upon adequate levels of this vitamin.

Shop our Folic Acid Collection

❖ Ginkgo Biloba is one of the oldest living tree species native to China, the leaves of which contain two types of chemicals (flavonoids and terpenoids) are powerful antioxidants.*

Why take Ginkgo Biloba?
A free-radical fighter, ginkgo biloba stops harmful particles from damaging DNA and other cells.* Supports healthy brain function, memory, and cognition. Colloquially, a nootropic (aka 'smart supplement') used to improve brain function by increasing blood flow to the brain.*

Shop our Fitness Collection

❖ Green Tea Extract is an extract formed using the dried tea leaves and leaf buds of the Camellia sinensis plant.

Why take Green Tea Extract?
It contains a powerful antioxidant may help increase metabolism and support weight loss.*

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❖ Hyaluronic Acid (or hyaluronan) is a structural molecule distributed throughout cells found in cartilage, skin, and other connective tissues that lubricate the body's joints.

Why take HA? 
First, it acts as a key structural molecule to make healthy, functional cartilage. Second, HA serves as a major lubricating molecule of the synovial fluid.

Shop our Bone & Joint Collection

❖ Lycopene is a powerful, natural antioxidant and chemical most commonly found in tomatoes, giving them their red color.

Why take Lycopene?
As a potent antioxidant, lycopene may help protect cells throughout the human body from damage and promote a healthy immune system*

Shop our Immune Collection

❖ Magnesium is one of the most abundant minerals found in humans, animals, plants, sea, and the earth.

Why take Magnesium?
Magnesium is important for the proper growth of bones, function of nerves and heart.

Shop our Magnesium Collection

❖ MSM (or Methylsulfonylmethane) is a natural sulfur-containing compound found in humans, animals, and plants.

Why take MSM?
The most popular uses of MSM are to decrease joint or muscle pain, reduce inflammation and boost immunity.

Shop our Bone & Joint Collection

❖ Omega-3 Fatty Acids are fats are primarily found in certain types of fish and plants.

Why take Omega-3?
Omega−3s can help support brain function, protect against age-related vision loss, and improve heart health. Colloquially, a nootropic (aka 'smart supplement') used to support brain health, particularly from Docosahexaenoic acid (DHA).*

Shop our Heart Health Collection

❖ Rhodiola ( or Rhodiola rosea) is a flower that grows naturally in the cold regions of Europe and Asia.

Why take Rhodiola?
Rhodiola is known to help reduce physical fatigue during exercise while having the potential to improve mental concentration for improving learning and memory. Colloquially, a nootropic (aka 'smart supplement') used to improve cognitive function.

Shop our Brain & Memory Collection

❖ Selenium is a mineral found in soil and is known to have antioxidant several properties.

Why take Selenium?
In addition to being a powerful antioxidant, Selenium helps support a proper functioning prostate gland, badder and immune system.

Shop our Men's Health Collection

❖ Turmeric (or Curcuma longa) is a tall flowering plant found in parts of Asia and Central America.

Why take Turmeric?
Acting both as an antioxidant and an anti-inflammatory agent, compounds found in Turmeric are shown to help support a healthy immune system decrease the swelling of joints.*

Shop our Immune Health Collection

❖ Zeaxanthin is the natural pigment or color produced by plants which gives them their reddish to a yellow hue and offer a range of health benefits.

Why take Zeaxanthin?
Zeaxanthin is a natural and powerful antioxidant shown to help prevent vision loss and improve your overall eye health.

Shop our General Health Collection

❖ Zinc is mineral and nutrient naturally found in a wide variety of both plants and food.

Why take Zinc?
Zinc is necessary for the proper growth and maintenance of the human body, support a healthy immune system and reduce inflammation.

Shop our General Health Collection

What is a Multivitamin?

Multivitamins are supplements made with several different vitamin, herb, and supplement ingredients. For example, Nature's Lab Six Daily Advanced Multivitamin has over 90 essential nutrients, minerals, antioxidants, fermented whole foods, herbs and other powerful nutrients, and Nature's Lab One Daily Multivitamin has 21 essential vitamins and minerals plus powerful antioxidants such as green tea, resveratrol, CoQ10, and more.

Why take Multivitamins?

Multivitamins are simply a more convenient way of supplementing your diet to make sure you're getting all the nutrients to stay healthy. Nature's Lab multivitamins are designed to provide effective quantities of essential vitamins, minerals, and nutrients in as few pills as possible. Instead of taking dozens of pills every day or picking and choosing the "most important" ones, simplify your routine by taking advantage of a well-formulated multivitamin.

Shop Multivitamins

❖ Vitamin A is the name used for a group of fat-soluble compounds, found in both animals in plants.  

Why take Vitamin A?
Vitamin A not only has antioxidant properties but is crucial for the proper development and functioning for the immune system, eyes, heart, and many other organs.

Shop our Vitamin A Collection

❖ Vitamin B (or B Complex) is a group of 8 essential nutrients that work together as the building blocks of a healthy body.

Why take Vitamin B?
Each of these vitamins contribute and help maintain your overall body function;

• B-1 (thiamine): Helps the body turn food into energy
• B-2 (riboflavin): Helps convert food into energy while also acting as an antioxidant
• B-3 (niacin): Helps the body produce blood cells and regulate the metabolism
• B-5 (pantothenic acid): Helps the body convert food into energy in addition to being involved with hormone and cholesterol production
• B-6 (pyridoxine): Helps produce red blood cells and support the amino acid metabolism
• B-7 (biotin): Helps the body regulate carbohydrate and fat metabolism
• B-9 (folic acid): Helps the body produce and grow red and white blood cells
• B-12 (cobalamin): Helps the body with red blood cell development and is essential for neurological functions

Shop our Vitamin B Collection